Mar 23, 2026
Why Digital Transformation Is Creating a New Governance Crisis & Why CIOs Are at the Center of the Solution
In recent years, we’ve seen multiple cases when governance gaps that were created during digital transformation resulted in regulatory enforcement. In 2020, the U.S. Office of the Comptroller of the Currency fined Capital One $80 million for failures to establish effective risk assessment before migrating significant IT operations to the cloud and to remediate quickly afterward. In 2022, U.K. regulators fined TSB Bank £48.65 million after a disruption caused by company’s core-platform migration that exposed weaknesses in risk management and governance.