Consumer Perception of Ethical Failures & Its Effect on Brand Loyalty
Ben & Jerry’s is an activist brand. It operates under a unique mission-driven board configuration that sets it apart from most subsidiaries of large corporations. Although owned by Unilever, the company maintains a semi-independent board specifically tasked with safeguarding its social mission, which includes environmental sustainability, human rights, and ethical business practices. This hybrid governance model combines traditional corporate oversight with dedicated representatives who ensure that Ben & Jerry’s activism and ethical commitments remain central to its decision-making. The board includes independent directors, Unilever representatives, employee voices, and social mission advocates, creating a structure designed to balance profitability with purpose, a rare approach in the corporate world.