Telstra Slapped with $11.6 Million Fine After Quietly Downgrading Belong Customers’ Broadband
It turns out broadband speed isn’t just about how fast your Netflix loads, it’s also about trust. Australia’s Federal Court has ordered Telstra to pay $11.6 million (AUD 18 million) after the telecom giant quietly shifted nearly 9,000 Belong customers onto lower upload speed plans without so much as a heads-up.