JustAnswer Ordered to Pay $6.5 Million After Australian Court Finds Consumers Were Misled
For nearly three years, Australians arriving at JustAnswer's website were greeted with what looked like a straightforward proposition. An automated chat promised access to expert advice for $1.30 (AUD $2), a small, refundable payment that suggested a single transaction rather than the beginning of an ongoing relationship. It was only later, often after money had already left their accounts, that many consumers discovered they had signed up for recurring monthly subscriptions costing between $29 and $49 (AUD $45 and AUD $75).
